The Ombudsman will:
Look at complaints and see if he/she can help.
Get more information.
Notify STATE of MAINE's DHHS of problems.
Work with people to find out what is wrong and try to fix the problem.
Provide services, as needed, to iron out difficulties.
The Ombudsman will also:
Help families get the assistance and the support they need.
Provide information and technical assistance to STATE of MAINE's DHHS caseworkers and managers.
Make recommendations to improve the system.
Answer questions about the role and duties of the Ombudsman.
Seek help from an Ombudsman when:
You are concerned about what is happening between your children and STATE OF MAINE's DHHS.
You think that STATE of MAINE's DHHS is interfering with your rights as a parent.
You disagree with the plan developed by a STATE of MAINE's DHHS caseworker.